19 Apr Double Your Patient Conversions
The Importance of Inbound Phone Calls
After reviewing thousands of patient inquiries across the eDoctors platform, it is clear that the majority of prospective patients start with a phone call. Unfortunately we too often see that this initial experience with the doctor’s office is not a positive one, with less than 20% of inquiries turning into actual bookings.
We’ve worked with numerous practices to undertake root cause analysis of low conversion rates and have found 3 simple errors that get repeated again and again. Upon identifying the reasons and working with front desk personnel we’ve seen conversion rates more than double.
Learn how to improve your front desk’s ability to book a new patient. Download the paper now.